Frequently Asked Questions

General Questions

I DIDN’T CREATE AN ACCOUNT WHEN I ORDERED. CAN I CREATE ONE NOW AND ADD MY ORDER TO IT?

No. However, you can contact us and we can tell you anything that you want to know. We’re very quick about it too.

CAN I ORDER AN OLD VR COVER OR SOME OTHER PRODUCT THAT IS NOT LISTED ON YOUR SITE?

No. But you can sign up for the newsletter so that if we ever offer other products you’ll hear about it there.

DO YOU OFFER SPECIAL PRICES FOR BULK ORDERS?

Yes, if you’re looking at ordering quantities greater than 20 please contact us via our contact formfor more information.

I CAN'T SEEM TO LOG IN TO MY ACCOUNT?

You may not have an account. In order to have an account you have to make sure that the “create an account” tick box is ticked when you submit your order. If you know that you have an account and your password is not working you can simply contact us via the contact form and let us know. We will get you a new password and life will be as it should once again.

I’VE SENT A MESSAGE BUT HAVE NOT GOTTEN A RESPONSE. WHAT SHOULD I DO?

People are often surprised at how quickly we respond however occasionally, for various reasons, there will be an email or two that slips past us. Often it was put in the junk mail folder and we didn’t notice it right away. If it has been more than a couple of days since you’ve contacted us and you haven’t heard back (and it’s not because it’s the weekend) then please contact us again using our site contact form just to be sure it doesn’t also go to junk mail. We have never and will never intentionally ignore an email unless we think it has a virus.

Lastly, double check and make sure your email address is entered correctly. You’ll be surprised how often auto-fill errors happen.

DO YOU OFFER VR COVER HYGIENE SOLUTIONS FOR GOOGLE CARDBOARD OR GOOGLE DAYDREAM VR HEADSETS?

Yes, if you’re looking at ordering quantities greater than 1000 of that please contact us via our contact formfor more information.

Shipping & Delivery

WHEN WILL MY ORDER BE SHIPPED?

Your order ship date may depend on your location.

Most orders to the US and Canada are sent from a fulfillment centre in the US and all orders should be shipped within 24-48 hours.

For customers in Europe we are working on setting up a fulfillment centre to serve you better, however for the time being we use a batch-ship method which means the processing time may be longer. Despite being longer to process, the shipping method is faster and more efficient compared to alternatives.

If you have a deadline and need an item by a certain date please contact us letting us know the products you are interested in and the destination country and we’ll be able to give you a more specific answer.

More information is also available on our dedicated shipping page.

I NEED MY ITEMS BY A CERTAIN DATE, CAN YOU GUARANTEE DELIVERY?

Sometimes yes, sometimes no. It really depends on a lot of circumstances. Please contact us via the contact form so that we can look into it for you. No promises, but we will do what we can.

For US customers we can now offer 5-day shipping on weekdays via the ‘Express Confirmation’ option.

DO YOU ACCEPT RETURNS?

Yes, If you have any after sales issues, please send email to support@openmr.com directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.

This following section describes the processing time required upon receiving your returned item.

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details:

-PayPal refunds may take up to 48 hours to process and appear in your account.

-Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.

For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.

OPENMR’s dedicated Customer Service agents will keep you updated on the repairs process via email.deserve.

WHAT SHIPPING METHODS ARE OFFERED, AND WHAT ARE THE RESPECTIVE SHIPPING TIMES?

We have 4 different shipping methods: unregistered, registered, priority line and expedited shipping.

In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries.

HOW LONG DOES DELIVERY TAKE ONCE MY ORDER HAS BEEN SHIPPED?

Standard Shipping:
United States: 7-10 days
Europe: 10 – 14 days
Australia: 10 – 14 days
Asia: 7 – 10 days
Canada: 14 – 21 days
Rest of World: 14 – 31 days

Express Shipping:
United States: 3-5 days
Rest of World: 5-7 days
Please refer to our dedicated shipping page for more information.

WHY HAS MY PACKAGE NOT ARRIVED YET?

Please refer to your tracking number first to check if the package has reached your destination country. In some cases an International tracking number may be used on your countries own postal courier website which may provide more information.

Bear in mind that even though shipping to your country is possible, delivery may take longer for certain countries for reasons out of our control, the following countries and regions have the estimated delivery times as follows:

Mexico: 35-45 days

Brazil: 30-40 days

Israel: 21-35 days

Latin America: 35-45 days

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